I went to a conference focusing on how to be sensitive to diversity when working in health. One of the big issues is health literacy.
As an illustrator, I often have the opportunity to work on health literacy projects. On one hand, I must make sure my client is happy with how I am communicating their information. On the other hand, I must make sure that information is speaking to and sensitive to cultural differences, sexual orientation, gender identity, and disability. That’s a lot to think about.
A communication presentation made me realized there is even more of a need for customization. There is no “one size fits all” when communicating important information to specific audiences.
While information can be considerably relevant across different groups, it is just as important to be understanding about identifiers and the things that make people unique, as it is for the information to be correct. A big part of that is understanding that there is no “normal” there is only “different”. In a health field, it is important to make sure everyone feels included and acknowledged. For example: using non-binary and gender-neutral pronouns, translating language, and adding closed captioning to video media.
I learned a lot from the Diversity Conference. I look forward to applying this knowledge to better help clients and to better communicate.